Frequently Asked Questions.

Propriotec is an all-in-one technology provider built exclusively for prop firms, offering a complete CRM, built-in trading platform, risk management tools, and marketing integrations under a single flat monthly fee. Founded in 2022 and headquartered in Exeter, UK, the company was created by Sam Bradbury (CEO) and Ryan Beasley (CTO) after they identified a gap in the market for purpose-built prop firm technology. Unlike generic brokerage solutions, every feature in the Propriotec platform has been designed from the ground up to handle the unique workflows prop firms rely on, from challenge management and evaluation tracking to payout processing and trader communications.

Propriotec was founded in 2022 by Sam Bradbury (CEO) and Ryan Beasley (CTO), both based in Exeter, United Kingdom, with the goal of delivering enterprise-grade prop firm technology at an accessible price point. Sam brings deep experience in partnerships and sales within the prop trading industry, while Ryan leads all technical development of the platform. Since launch, the founding team has grown the company to serve over 50 prop firms worldwide, maintaining a hands-on approach to client relationships and product development that ensures the platform evolves alongside the real needs of firm operators.

Over 50 prop firms currently run their operations on the Propriotec platform, ranging from brand-new startups to established firms with thousands of active trader accounts. This client base spans multiple regions and business models, including challenge-based firms, instant-funding firms, and hybrid operations. The diversity of firms on the platform means Propriotec has been stress-tested across a wide range of use cases, account volumes, and regulatory environments, giving new clients confidence that the technology can handle their specific requirements from day one.

Propriotec is headquartered in Exeter, United Kingdom, though the team operates with a distributed model to serve prop firms across different time zones around the world. The UK base provides a strong legal and business framework, and the team maintains working hours that cover key markets in Europe, Asia, and the Americas. All infrastructure is hosted on enterprise-grade cloud services with globally distributed data centres, ensuring low latency and high availability regardless of where your firm or your traders are located.

Propriotec is the only provider that bundles a full CRM, a built-in trading platform (HYPTRADER), risk management, KYC verification, payment processing, and marketing tools into a single flat monthly subscription with zero per-account fees or revenue sharing. Most competitors either charge per-account fees that scale unpredictably as you grow, require revenue sharing arrangements, or only offer a partial solution that forces you to cobble together multiple third-party tools. Propriotec eliminates that complexity by giving you everything you need in one dashboard, managed by one team, on one predictable invoice each month.

Propriotec serves both brand-new prop firms that are launching for the first time and established firms that are migrating from other providers or scaling beyond their current technology. The Launch plan at $3,000 per month is specifically designed for firms just getting started, supporting up to 500 active accounts with full access to every feature. For new firms, Propriotec provides a dedicated onboarding process that can have your entire operation live in approximately 8 days, including white-label branding, trading platform setup, payment integrations, and KYC configuration.

Most prop firms go live on Propriotec in approximately 8 days from the point of signing up, which includes full white-label branding, trading platform configuration, payment gateway setup, KYC provider integration, and risk management rule configuration. The onboarding team works alongside you through a structured setup process that covers every aspect of your launch, from domain and branding through to testing your first challenge purchase flow. Many firms are surprised by how fast the process moves compared to competitors who often quote weeks or months for a similar scope of work.

To start a prop firm with Propriotec you need a business entity, a domain name, your branding assets such as logos and colour schemes, and a clear idea of your challenge structure and trading rules. Propriotec handles the rest of the technology stack, including your CRM, trading platform, payment processing, KYC verification, and risk management tooling. You will also need a liquidity or broker relationship for trade execution, though the Propriotec team can advise on suitable options. There are no technical prerequisites on your side since the entire platform is cloud-hosted and managed by Propriotec.

No technical knowledge is required to operate a prop firm on Propriotec because the entire platform is designed for business operators, not developers, with an intuitive dashboard that handles all day-to-day operations through a visual interface. Everything from creating challenge products and setting trading rules to managing payouts and viewing analytics is handled through point-and-click workflows. The onboarding team walks you through every feature during setup, and ongoing support is available whenever you need guidance on using any part of the system. If you do have technical resources, Propriotec also offers webhooks and API access for custom integrations.

Yes, Propriotec handles full migrations from other prop firm technology providers at no additional cost, including transferring trader accounts, historical data, and active challenges so there is no disruption to your existing operations. The migration team has experience moving firms from all major competitors and will work with you to plan a seamless transition. Depending on the complexity of your setup, migrations typically take between 5 and 14 days. During the migration period, your existing platform continues to operate normally until the cutover is complete and verified.

Propriotec supports all major prop firm business models including multi-phase challenge firms, single-phase evaluation firms, instant-funding firms, and hybrid models that combine multiple approaches within the same operation. The platform allows you to create unlimited challenge products with fully customisable rules covering profit targets, drawdown limits, minimum trading days, lot size restrictions, and more. You can run different models simultaneously under the same firm, target different trader segments with different products, and adjust your offerings at any time without requiring development work.

Yes, every Propriotec plan includes full white-label branding so your prop firm operates entirely under your own brand identity with no Propriotec branding visible to your traders at any point. This covers the trader dashboard, the HYPTRADER trading platform, all email communications, the checkout and payment flow, KYC verification screens, and any other trader-facing touchpoints. You supply your logo, colours, domain, and brand guidelines during onboarding, and the Propriotec team configures everything to match your visual identity before you go live.

HYPTRADER is Propriotec's built-in, white-label trading platform that comes included free of charge with every plan, giving your traders a professional-grade charting and execution environment without requiring a separate platform subscription or third-party licence. It features TradingView-powered charts, real-time market data, one-click order execution, and a clean modern interface that traders are familiar with. HYPTRADER is fully branded to your firm and accessible directly through the trader dashboard, eliminating the friction of requiring traders to download and configure separate software.

Propriotec integrates with MetaTrader 4, MetaTrader 5, cTrader, Match-Trader, and TradeLocker, in addition to the built-in HYPTRADER platform, giving you the flexibility to offer your traders whichever platform best suits your target market. All platform integrations include automated account provisioning, real-time trade monitoring, balance synchronisation, and rule enforcement through the Propriotec risk management engine. You can offer multiple trading platforms simultaneously, allowing traders to choose their preferred environment while you manage everything centrally through a single CRM dashboard.

The Propriotec risk management engine monitors all trader accounts in real time and automatically enforces the rules you define for each challenge product, including daily drawdown limits, maximum drawdown thresholds, profit targets, minimum trading days, lot size caps, and restricted instruments. When a rule is breached, the system can automatically fail the account, notify the trader, and update the CRM records without any manual intervention. You can configure different rule sets for each phase of your challenges and adjust them at any time. The system also provides a real-time risk dashboard that gives you an overview of all active accounts and their proximity to rule boundaries.

Yes, every Propriotec plan includes a fully white-labelled trader dashboard where your traders can view their account metrics, purchase challenges, complete KYC verification, track their evaluation progress, request payouts, and access the trading platform. The dashboard displays real-time statistics including account balance, equity, drawdown usage, profit progress, and trading history. It is designed to be mobile-responsive and works seamlessly on desktop, tablet, and phone. Traders can manage multiple accounts from a single login, and the interface is fully customised to your brand colours and logo.

Propriotec maintains 99.9% uptime across its CRM, trader dashboard, and HYPTRADER trading platform, backed by enterprise-grade cloud infrastructure with automated failover, load balancing, and real-time monitoring that ensures your prop firm is always accessible to traders. The platform is hosted on globally distributed servers with redundancy at every layer, and the engineering team monitors system health around the clock. In the rare event of a service disruption, the team communicates status updates directly and works to resolve issues as rapidly as possible. Historical uptime data is available on request.

Yes, Propriotec offers extensive customisation options that allow you to tailor the platform to your exact business workflow, from custom challenge structures and rule configurations to branded email templates, bespoke payout workflows, and personalised trader communications. On higher-tier plans, the team can also build custom features and dashboard modifications specific to your firm. For firms with their own development resources, Propriotec provides webhook and API access that enables you to build custom integrations and automate workflows that go beyond the standard platform capabilities.

Propriotec offers four pricing tiers based on the number of active trader accounts: Launch at $3,000 per month for up to 500 accounts, Starter at $5,000 per month for up to 1,000 accounts, Growth at $9,500 per month for up to 3,000 accounts, and Scale at $15,000 per month for up to 8,000 accounts. Every plan includes the full CRM, HYPTRADER trading platform, all integrations, white-label branding, and risk management tools. There are no setup fees, no per-account charges, and no revenue sharing at any tier. If you need capacity beyond 8,000 accounts, custom enterprise pricing is available.

No, Propriotec never charges per-account fees or takes a percentage of your revenue, which means your costs remain completely predictable regardless of how many traders you onboard or how much revenue your firm generates. This is one of the most significant differences between Propriotec and competitors who often layer on per-account charges, percentage-based fees, or revenue sharing arrangements that can dramatically increase costs as your firm scales. With Propriotec, you pay a single flat monthly subscription based on your account tier and keep 100% of your firm's revenue.

No, there are no setup fees on any Propriotec plan, meaning the monthly subscription price is the total cost of using the platform from day one with no hidden onboarding charges, implementation fees, or one-time costs. The full onboarding process including white-label branding, trading platform configuration, payment integration, KYC setup, and risk management rule configuration is included in your subscription. This applies equally to new firm launches and migrations from other providers. You pay your first monthly invoice and the team gets to work on your setup immediately.

If your firm grows beyond the active account limit of your current tier, the Propriotec team will reach out to discuss upgrading to the next plan that accommodates your volume, and there are never surprise charges or overage fees applied to your account. You will always have advance notice and the ability to plan the upgrade on your own timeline. Transitions between tiers are seamless with no downtime or disruption to your traders. This approach is designed to support your growth rather than penalise it, which is why many firms start on the Launch plan and scale up as their trader base expands.

Yes, you can upgrade or downgrade your Propriotec plan at any time, with changes taking effect on your next billing cycle so there is no disruption to your service or any prorated charges to manage. Upgrading is instant if you need additional capacity before your next billing date, ensuring your traders never experience any limitations. Downgrading is handled at the end of your current billing period. The flexibility to move between tiers means you can align your costs with your actual business performance without being locked into a plan that no longer fits.

Propriotec does not offer a free trial, but the team provides comprehensive live demos where you can see every feature of the platform in action, ask questions specific to your firm, and understand exactly how the technology would work for your use case before committing. To book a demo, visit the contact page or reach out directly to the sales team. During the demo, you will see the full CRM, trader dashboard, HYPTRADER trading platform, risk management tools, and integrations in a live environment. Many firms make their decision during or shortly after a single demo session.

Propriotec supports a comprehensive set of integrations across trading, payments, marketing, and operations: trading platforms include MT4, MT5, cTrader, Match-Trader, and TradeLocker; KYC providers include Veriff and Sumsub; payments are handled through WooCommerce; automation tools include Zapier, Webhooks, and SMTP; and marketing integrations include Klaviyo, Google Tag Manager, Meta Pixel, and Fanbasis. All integrations are included in every pricing plan at no additional cost. The platform is continuously adding new integrations based on client demand, and the webhook and Zapier integrations provide flexibility to connect with virtually any external system.

Propriotec integrates with both Veriff and Sumsub for automated KYC identity verification, allowing traders to complete their identity checks directly within your white-labelled trader dashboard without being redirected to a third-party website. When a trader submits their documents, the verification is processed by your chosen KYC provider and the result is automatically synced back to the Propriotec CRM, updating the trader's status and triggering any configured workflows such as account activation or email notifications. You configure your verification requirements during onboarding, and the system handles the rest automatically.

Propriotec integrates with WooCommerce for payment processing, which supports a wide range of payment gateways including Stripe, PayPal, and dozens of other providers through the WooCommerce ecosystem. This means you can typically continue using your existing payment processor by connecting it through WooCommerce. The integration automatically syncs purchase data with the Propriotec CRM, creates trader accounts, provisions trading platform access, and triggers onboarding workflows without manual intervention. If you have specific payment requirements, the team can advise on the best configuration during your onboarding.

Yes, Propriotec includes built-in integrations for Google Tag Manager, Meta Pixel, Klaviyo, and Fanbasis, giving you full control over conversion tracking, retargeting, email marketing automation, and community engagement without needing to write any code. Google Tag Manager and Meta Pixel let you track every step of the trader journey from ad click to challenge purchase, providing the data you need to optimise your marketing spend. Klaviyo integration enables automated email sequences for onboarding, re-engagement, and promotional campaigns. All marketing integrations are configured through the Propriotec dashboard and included in every plan.

Propriotec provides direct support with an average response time of 2 hours, delivered through dedicated communication channels rather than generic ticketing systems, so you always reach someone who knows your firm and your specific configuration. Support covers everything from technical issues and platform questions to strategic guidance on how to best use the technology for your business goals. Higher-tier plans include priority support with even faster response times. The team also proactively monitors platform health and will reach out if they detect any issues that could affect your operations before you even notice them.

The Propriotec onboarding process is a structured, hands-on engagement that takes approximately 8 days and covers every aspect of launching or migrating your prop firm. It begins with a kickoff call to understand your requirements, followed by white-label branding setup, trading platform configuration, payment gateway integration, KYC provider setup, risk management rule configuration, email template customisation, and thorough testing of the entire trader journey. You are assigned a dedicated onboarding contact who manages the process end to end and ensures nothing is missed. The process concludes with a live walkthrough of your completed setup before you go live.

Yes, Propriotec provides comprehensive documentation and training materials that cover every feature of the platform, from basic CRM operations to advanced risk management configuration and integration setup. During onboarding, the team delivers personalised training sessions tailored to your specific setup and the team members who will be using the platform day to day. Beyond initial training, the support team is always available to answer questions and provide guidance on how to use specific features. Documentation is continuously updated as new features are released, ensuring you always have access to current information.

Yes, Propriotec acts as a long-term technology partner rather than just a software vendor, offering ongoing strategic guidance on how to use the platform to scale your operations, optimise your marketing spend, improve trader retention, and streamline your workflows as your firm grows. The team regularly shares insights from working with over 50 prop firms, helping you learn from what works across the industry. As your firm scales, Propriotec ensures your technology keeps pace by proactively recommending configuration adjustments, new integrations, and workflow improvements. The platform itself is built to scale seamlessly, so your technology never becomes a bottleneck to growth.