Privacy Policy

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Privacy at a Glance

Here's what you need to know about how we handle your data

Transparency

We're clear about what data we collect and why we need it

Security

Your data is protected with industry-standard security measures

Control

You have control over your personal information and privacy settings

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include:

  • Name, email address, and contact information
  • Company information and business details
  • Account credentials and authentication information
  • Payment and billing information
  • Communications with our support team

Usage Information

We automatically collect certain information about your use of our services, including:

  • Log data, including IP address, browser type, and operating system
  • Device information and unique identifiers
  • Usage patterns and feature interactions
  • Performance data and error reports

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, and promotional offers
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your personal information in a structured format
  • Restriction: Request restriction of processing of your personal information
  • Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: [email protected]

Address: 6 Forde House, Sowton, Exeter, Devon, EX2 7HU